> DDMC home > Research Projects: CRM

---

Data Mining for Customer Relationship Management (CRM)

Data Mining has enjoyed great popularity in recent years, with advances in both research and commercialization. The first generation of data mining research and development has yielded several commercially available systems, both stand-alone and integrated with database systems; produced scalable versions of algorithms for many classical data mining problems; and introduced novel pattern discovery problems.

In recent years, research has tended to be fragmented into several distinct pockets without a comprehensive framework. Researchers have continued to work largely within the parameters of their parent disciplines, building upon existing and distinct research methodologies. Even when they address a common problem (for example, how to cluster a dataset) they apply different techniques, different perspectives on what the important issues are, and different evaluation criteria. While different approaches can be complementary, and such a diversity is ultimately a strength of the field, better communication across disciplines is required if Data Mining is to forge a distinct identity with a core set of principles, perspectives, and challenges that differentiate it from each of the parent disciplines. Further, while the amount and complexity of data continues to grow rapidly, and the task of distilling useful insight continues to be central, serious concerns have emerged about social implications of data mining. Addressing these concerns will require advances in our theoretical understanding of the principles that underlie Data Mining algorithms, as well as an integrated approach to security and privacy in all phases of data management and analysis.

Read entire description (PDF 62KB)